BENEFITS OF OFFSHORING
ORIGIN IT (NZ) - 24/7 REQUIREMENT
“Origin recently had an urgent requirement to move from the standard 24*7 pager service support to a fully manned 24×7 helpdesk operation. Through friends in the Connectwise community, I was introduced to Peter and the team at TGT Global. From my initial conversations with Peter I knew he had a unique offering that aligned with the culture of our business. The subtle difference being we were not outsourcing our helpdesk but rather hiring fully fledged Origin employees in Manila who are a true extension of our business.
A visit to the TGT office in Manila confirmed world class facilities and world class management team who understand the IT support business and are experts in breaking down any cultural barriers that may affect customer service. Our resourcing and shift requirements were a little outside the norm, however this was not a problem for TGT. The recruitment process and on-boarding of staff was streamlined and hassle free and has always delivered great people to join our team.
Due to increased demand we have since expanded our team in Manila and are projected to grow this further. We are very happy to partner with TGT but most importantly our customers are happy too.”
Matt Treacy, Service Delivery Manger | Origin IT
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How do you know which Offshore provider to choose?
At TGT, we just say ask one of existing clients, they would all be happy to chat to you about their journey with TGT.